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Privacy Policy

Last updated: May 2025

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MTC Property Services respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

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1. Who We Are

MTC Property Services is a sole trader business providing handyman services across East Sussex. For the purposes of data protection law, we are the data controller and are responsible for your personal data.

Business Name: MTC Property Services
Business Structure: Sole Trader
Website: www.mtcpropertyservices.co.uk
Contact Method for Privacy Enquiries: Contact Us page

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2. What Personal Data We Collect

We collect and process personal data you provide directly to us when you:

  • Fill out the contact form on our website

  • Communicate with us via phone, text, or email

  • Request a quote or book services

  • Receive an invoice

  • Provide feedback or agree to receive marketing communications

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The types of personal data we may collect include:

  • Full name

  • Email address

  • Phone number

  • Home address or location of the job

  • Details about the requested service (e.g. type of work, property access, preferred date/time, photos)

  • Communication history

  • Marketing preferences

  • Invoice or payment records (no card details stored)

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We do not collect sensitive personal data (e.g. health, ethnicity, religion) unless voluntarily provided and relevant to delivering the service (e.g. mobility requirements).

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3. How We Collect Your Data

We collect data in the following ways:

  • Directly through the contact form on our website (hosted by Wix)

  • Through email or phone communication initiated by you

  • Through any documentation or photos shared to support a quote or job request

  • Through our records of completed jobs, quotes, invoices, or feedback

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Wix may collect limited data via essential cookies and contact form submissions. Please refer to Wix’s own privacy policy for their data processing practices.

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4. Why We Collect Your Data

We collect and use your personal data for the following purposes, under the lawful bases defined by UK GDPR:

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Purpose - Lawful Basis

To respond to enquiries and provide handyman services - Performance of a contract

To prepare estimates and invoices - Legal obligation / contract

To contact you about scheduled or ongoing work - Legitimate interest

To manage appointments and provide updates - Performance of a contract

To comply with insurance and tax regulations - Legal obligation

To send marketing or promotional emails (only with your consent) - Consent

To request feedback or reviews after a completed job - Legitimate interest

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5. How We Use Your Data

We use your data to:

  • Schedule and manage your requested services

  • Maintain accurate job records for administrative and legal purposes

  • Communicate efficiently before, during, and after the job

  • Send optional updates, reminders, or offers (if you have opted in)

  • Request feedback to improve our services

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You will not be subjected to automated decision-making or profiling.

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6. How We Store and Protect Your Data

Your data is stored securely in:

  • Our business email inbox (linked to the mtcpropertyservices.co.uk domain)

  • Wix's contact form dashboard and site management tools

  • Invoice records and communications, stored electronically

  • Printed documents only when requested by the customer

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We implement technical and organisational measures to protect your data, including password protection, secure devices, and access limitations.

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7. How Long We Keep Your Data

We retain your data only for as long as necessary for the purpose it was collected, including:

  • 6 years for completed customer jobs (to meet insurance and tax record-keeping requirements)

  • Until consent is withdrawn for individuals who enquired but did not book work, where we may retain contact details for marketing (unless you opt out)

  • Short-term for data that is no longer required, which will be securely deleted or anonymised

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8. Who We Share Your Data With

We do not share your personal data with subcontractors or third parties unless:

  • You request that we connect you to another tradesperson

  • It is required for legal reasons (e.g. HMRC, insurance claims)

  • You have consented to such sharing

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We may provide you with details of trusted professionals but will not share your personal information with them unless you explicitly request it.

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Our website is hosted on Wix, which may collect limited data for functionality and analytics. Wix is a processor under data protection law.

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9. Cookies and Website Tracking

Our website uses cookies via Wix. Cookies are small files placed on your device to improve user experience.

 

These may include:

  • Essential cookies (site functionality and performance)

  • Analytical cookies (visitor statistics)

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You can accept or reject non-essential cookies through your browser settings.

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10. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right to access – request a copy of the data we hold

  • Right to rectification – request corrections to inaccurate information

  • Right to erasure – request deletion where appropriate

  • Right to restrict processing – limit how your data is used

  • Right to data portability – request transfer to another provider

  • Right to object – opt out of certain uses (e.g. marketing)

  • Right to withdraw consent – if we rely on consent as a lawful basis

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To exercise any of these rights, please contact us via the Contact Us page. We will respond within one month of receiving your request.

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11. Contacting Us About Your Data

If you have any questions about this Privacy Policy or wish to exercise your rights under data protection law, please contact us via our Contact Us page. We will treat your enquiry with care and in accordance with applicable legislation.

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12. Complaints

If you are concerned about how your data is being handled, you can raise a complaint with the Information Commissioner's Office (ICO):

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Website: www.ico.org.uk
Helpline: 0303 123 1113

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13. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in law, technology, or our business practices. Any changes will be published on this page with an updated revision date.

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